We are a small electrical contractor in northern Illinois; Steve Martin Electric, inc. Pinkston-Tadd called on us to fix a small issue at one of their projects. They were doing everything in their power and responsibility to provide the service they had promised their customer. All in all, I'm assuming, this was a small job for them, yet they even had guys from the office there to make sure things were done right. It was humbling for me to see this attention and thorough project management....frankly, on a small job. They care about their customers, hands down. They clearly have systems in place to ensure jobs go smoothly and to delight their customers.